Important COVID-19 Updates

Important COVID-19 Updates


Policyholder Assistance: IMT continues to monitor the COVID-19 outbreak, and is continually thinking about all of our agents and policyholders. As a mutual insurance company, we evaluate our decisions based upon the best, long-term interest of our policyholders. We are currently investigating options to assist our policyholders and intend to notify you as soon as a resolution has been determined.


IMT Insurance has extended the alternative work arrangements for all IMT offices indefinitely effective March 25, 2020. While the conditions around us continue to change, we can assure you that we are here for you. Please contact your local IMT Agent or our office if we can be of assistance. 


IMT Insurance extends our sympathy to those affected by the COVID-19 Pandemic.  The economic impact could be significant, particularly on small businesses and those in the travel, food and beverage, and related industries. 

If you are an IMT Policyholder, have been affected by recent COVID-19 events, and are unable to make a premium payment, please contact your IMT Agent to discuss payment options.

We continue to monitor federal legislation and state regulatory activity related to these issues.

IMT Insurance continues to operate with a strong balance sheet, as indicated with A.M. Best's Rating of "A" (Excellent) for both IMT Insurance Company and Wadena Insurance Company. Amidst this pandemic, we are positioned to meet ongoing insurance obligations. 

If you have any questions related to COVID-19 and your policy, please contact your local IMT Agent. Your patience is appreciated as we continue to navigate this fluid situation. 

As a reminder, IMT Insurance offers the following tools to policyholders:

Access and/or pay your policy online

- My Policy+:  Access your IMT policy 24/7 via My Policy+.  Don't have a My Policy+ account?  No problem!  Click 'Create Account' to get setup. 

- One-Time Payment: Make a one-time payment to your policy.

- Worry Free App: Access your policy, contact your agency, and pay your bill!  iOS | Android

- Pay by Mail: P.O. Box 402001, Des Moines, IA 50940-2001

- Call your local IMT Agent

To report a claim, please follow the steps listed below:

1. Contact your local IMT Agent

2. If your Agent is unavailable, please call 800-274-3531. We are available 24 hours a day, 7 days a week.

3. Worry Free App: Limited types of claims can be reported through the app iOS | Android 



IMT Implements COVID-19 Response Plan

IMT Insurance has been actively monitoring the COVID-19 for the past several weeks.  As a result, we are currently deploying a Social Distancing response plan. This plan is designed to maintain business continuity and decrease the risk of exposure to our employees, agents, mutuals, policyholders, partners, and surrounding communities.  The safety and well-being of these parties is our utmost concern.

While the conditions are changing quickly during this unparalleled event, we can assure you that business will proceed as usual.  However, we wanted to make you aware of the following implemented guidelines aimed to do our part to help mitigate the potential spread of the virus:

  • Effective Immediately:
    • No outside visitors will be permitted at any IMT office.
    • All non-essential business travel has been suspended for IMT employees. This includes our Territory Managers ceasing face-to-face meetings through April 10th. The IMT Claims and Loss Control departments will continue to operate as usual, being mindful of their in-person exposure.
  • Alternative Work Arrangements:
    • All IMT offices will temporarily begin operating with alternative work arrangements beginning Monday, March 16th through Friday, April 3rd

We appreciate your patience and understanding during this unprecedented time.

Copyright 2020 IMT Insurance

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